MPs criticise ‘smug’ HMRC over debt recovery plans
They keep writing to me for around £369 they say I owe because a mistake was made- but not by me. They can go swivel while Amazon, Starbucks etc. get let off with millions!
Reposted from Accountingweb
HMRC directors are complacent, smug and are proposing powers that go against the principle of the Magna Carta, MPs claimed. Senior managers were due back for another grilling at the PAC on Wednesday 16 July.
The criticisms were made by the Treasury Committee when they questioned HMRC leaders including Lin Homer, chief executive and Ruth Owen, director general of tax on Tuesday 8 July.
During the session, which lasted for more than three hours, HMRC faced some tough questioning, particularly about the quality of its phone service.
George Mudie, a Labour MP, said Homer was being “complacent and smug” about HMRC not answering one in five calls to its call centres.
He said: “One in five calls unanswered… that’s old people and worried people who are trying to get through. And every year you dismiss it. When the hell are you going to get to the…
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